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SPC Casebook: The Role of Statistical Process Control in Six Sigma File Size 0.32 mb Six Sigma is a disciplined methodology that uses data and statistical analysis to measure and improve a company's operational performance by indentifying and eliminating "defects" in manufacturing processes. The goal of Six Sigma is to increase profits by eliminating the variability, defects and waste that undermine customer loyalty. This casebook illustrates the critical role SPC plays in the Six Sigma (define-measure-analyse-improve-control) process and demonstrates how Dow Chemical Company used NWA SPC software in their Six Sigma programme. We regret that we are unable to mail this item to addresses outside the United Kingdom or Irish Republic. Please contact your local office for further information or choose the download or email options. Download Estimate File size: 327.95 KB and 47 seconds. [56Kbps] and 5 seconds. [ADSL/Cable 640Kb] and 3 seconds. [T-1]